From first call to last drop
Five moments where somebody has to do something.
Most of these are ours. The two that are yours are small, and knowing when they arrive is half the reason event transport stops being stressful.
- When you first call
- We talk through the day rather than take an order. How many people, where they start, what cannot move, and what is genuinely uncertain. Out of that comes a vehicle recommendation, a block of hours and a written quote — usually the same day, and always before anything is confirmed. Nothing is charged at this stage and nothing is held.
- When the schedule firms up
- You confirm and we assign. The vehicle class is locked, the hours are reserved against a specific chauffeur's day, and you get a reservation reference with the direct line for the dispatcher who owns it. From here the same person answers every time you call about this booking.
- The week before
- We ask for the final version of the timings and the head count, because both change and both matter. Addresses get checked against where a vehicle can actually stop — a surprising number of venues have a service entrance that works and a front entrance that does not. If parking near the site is impossible, we tell you now and agree a staging point instead of improvising one on the day.
- On the day
- The chauffeur arrives early and texts the named contact on arrival, not the whole group. Movements happen off the agreed schedule; changes go through one person on your side and one on ours. If the evening runs long, we extend the block and tell you the cost before the extra hour starts rather than after it ends.
- After the last drop
- The invoice reflects what happened, itemised against the quote, with any overrun shown separately and explained. Anything left in a vehicle is logged that night and returned. If something went wrong, we would rather hear it from you than read it — the phone number is the same one you have been using all week.