Privacy Policy | RG Black Limo

01 — Three kinds of information

What we actually hold on you

Nearly everything we know about a client was typed by that client into a reservation, or said out loud on the phone. There is no fourth category we are quietly not mentioning.

What you give us

Your name, phone number and email address; the pickup and drop-off you want; the date, the time and the flight number if an airport is involved; passenger and luggage counts; and anything you add yourself — a child seat, a gate code, a preference about the route. Company name and a billing contact when an employer is paying.

What the job generates

A reservation reference, the vehicle and chauffeur assigned to it, the times a run actually started and finished, notes dispatch made while coordinating it, and the record that an amount was paid. This is operational history: it is what lets us answer “which car did we send in April?” two years later.

What we never ask for

We do not ask for your date of birth, your address history, your employer’s internal documents, your social profiles or any government identifier. We do not build interest profiles, we do not buy contact lists, and we do not sell or rent anything about you to anyone, for any price.

Card payments are handled by the payment provider our reservation system uses, not by us. Full card numbers are never emailed, never read out to dispatch and never stored in our files — the most we hold is the confirmation that a charge succeeded.

02 — Purpose

Every use, listed

If a use is not on this list, we are not making it. There is no marketing engine behind this company — the same small dispatch team that answers the phone is the team that handles your details.

To arrange the drive. Assigning a vehicle and chauffeur, routing the pickup, watching the flight, and getting the car to the right kerb at the right hour.
To confirm it in writing. Sending the confirmation that states the vehicle, the timing and the figure you will be charged, and telling you if any of the three has to change.
To reach you on the day. A call or text from dispatch or your chauffeur — where the car is waiting, which door, what the delay is.
To take payment and keep the books. Charging the agreed amount, issuing receipts, and holding the record for the period tax and accounting rules require.
To handle repeat bookings. Recognising a returning client so you do not have to re-explain the gate code, the child seat or the vehicle you prefer.
To answer a question about a past run. Property left in a car, a disputed charge, an insurance query, or a client asking which vehicle we sent last quarter.

We do not send marketing email. If you reserve a vehicle, you will hear from us about that reservation and nothing else. There is no newsletter to unsubscribe from because there is no newsletter.

03 — Who else sees it

Sharing, retention and security

Details of a booking move as far as they have to for the car to arrive, and no further.

Inside the company: Dispatch sees the whole reservation. Your chauffeur sees only what driving the job requires — the name, the number, the addresses and the timing. Chauffeurs are held to a confidentiality obligation and sign non-disclosure agreements; where a client or their organisation needs a specific NDA executed before service, that can be arranged in advance.
Service providers: Three third parties are involved in running this website and taking reservations: the reservation platform that powers our booking form, the payment provider it uses to process cards, and Google, whose fonts this site loads and whose map is embedded on the contact page. Section 05 names each one and explains exactly what it receives.
Affiliate operators: We run our own fleet, so the ordinary answer is that nobody outside the company touches your booking. If a request ever falls outside what we can cover ourselves, we tell you before we place it, name the operator, and let you decide — we do not quietly pass a reservation on.
Legal requests: We disclose information when the law compels it — a subpoena, a court order, a lawful request from a licensing or law-enforcement authority — or where it is needed to establish or defend a legal claim, such as a damage dispute or an insurance matter. We do not volunteer client records outside those situations.
Never: Sold, rented, traded, or handed to advertising networks, data brokers or lead-generation companies. That is not a policy we intend to revisit.
How long we keep it: Enquiries that never became bookings are cleared out once they are plainly stale. Completed reservations and their payment records are kept for the period business and tax rules require, then disposed of. If you ask us to delete your details sooner, we do — except for the minimum a financial record has to retain.
How it is protected: The site is served over HTTPS and the reservation form is submitted over an encrypted connection. Access to booking records is limited to the people who need it to dispatch cars and settle accounts. No system is perfect, and we will not pretend otherwise — but we hold little, we share less, and we keep it for no longer than we must.

04 — Your control

Asking to see it, correct it or erase it

There is no privacy portal to log into. There is a phone number and an email address, and a person on the other end of both. California residents have rights to know what is held, to have it corrected and to have it deleted — we honour those requests from anyone who asks, wherever they live.

Ask, in whichever way suits you

Email info@rgblacklimo.com or call (323) 799-3190 and say what you want: a copy of what we hold, a correction, or deletion. No particular wording is needed.

Point us at the booking

The phone number or email address you reserved with is usually enough to find you. A date or a reservation reference makes it faster. We may ask one or two questions to be certain the request is coming from the person the records belong to — that check protects you, not us.

We tell you what exists

You get a plain summary: which reservations we hold, what each one contains, and anything a service provider holds on our behalf. If we cannot act on part of the request, we say which part and why, rather than sending a silent partial answer.

We act within thirty days

Corrections are usually made the same day. Deletions are completed within thirty days of the request being verified, and we confirm in writing when it is done. There is no charge for any of this, and asking will never affect the service you get if you book again.

What survives a deletion

Financial records have a legally required life of their own. If a payment was taken, the accounting entry stays until the retention period expires — a date and an amount, stripped of everything that is not needed to keep the books straight.

Email a privacy request Other ways to reach us

05 — Cookies and third parties

What this website itself does and does not do

This site runs no analytics, no advertising tags, no social pixels and no session recording. It sets no cookies of our own. Four things do reach outside servers, and here they are.

Third-party services used by rgblacklimo.com, what each receives and why
Where it appears	Who receives something	What reaches them, and why
The reservation form	Our reservation platform, LimoCaptain (losangeles.limocaptain.com)	The form on our reserve page is theirs, embedded in our page. Everything you type into it — name, contact details, pickup, drop-off, timing — goes to them and then to us. Their system may set its own cookies so the form works and your entries are not lost mid-way.
Paying for a booking	The payment processor used by that platform	Card details are entered into and handled by the processor, not by us, so that a payment can be authorised. We receive the confirmation and the amount — never the full card number.
The map on the contact page	Google Maps	The map is an embed and only loads when you scroll to it. At that point Google receives the request — including your IP address — and may set its own cookies. Nothing about your booking is included.
Page typography	Google Fonts	Two typefaces are fetched from Google’s font servers when a page loads, which means your IP address reaches them. No cookies are set by us in the process and no personal detail is sent.

Each of these companies handles what it receives under its own privacy terms, which we do not control. If we ever add analytics or advertising to this site, this section and the date at the top of the page will change first.

Calling, texting, emailing or messaging us on WhatsApp puts your details in the hands of your own phone company or messaging provider as well as ours — that is true of any business you contact, and it is worth knowing if a particular booking is sensitive. If discretion matters, say so and we will keep the written trail to the minimum the job needs.

06 — The small print, kept small

Scope, children and changes

What this policy covers. This page applies to rgblacklimo.com and to the reservations, calls, texts and emails that come through it. It does not govern the separate privacy practices of the reservation platform, the payment processor or Google, each of which publishes its own terms, and it does not cover other websites we link to.

Children. Our service is booked by adults. We do not market to children and we do not knowingly collect details from anyone under sixteen. Children travel with us often — when a booking includes them, the only thing we record is the passenger count and whether a child seat is needed. If you believe a child has sent us information directly, tell us and we will remove it.

Business clients. Where a company books on behalf of a traveller, the company gives us the traveller’s name and number and is responsible for having told them so. We use those details only to complete the drive, and a traveller can ask us directly for a copy or a deletion under section 04.

Changes. If this policy changes, the date under the heading at the top of this page changes with it, and the version published on the day your reservation was confirmed is the one that applied to it. We will not quietly broaden what we collect and leave the date untouched.

Questions about this page can go to info@rgblacklimo.com, or to dispatch on (323) 799-3190. Our terms and conditions cover the booking itself — quotations, waiting time, changes and cancellations.

07 — Reserve

A name, a number, and where you are going.

That is the whole of it. Send the details through the reservation form or say them once on the phone, and the next thing you hear from us is the confirmation.

(323) 799-3190

Prefer writing? info@rgblacklimo.com reaches the same desk.

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