Route 02
Your flight is watched rather than assumed. Thirty minutes of waiting are complimentary and they begin at wheels-down, not at the time printed on the ticket.
01 — From wheels-down to the car
An arrival is not a departure driven in reverse. You land tired, the aircraft parks where it parks, immigration takes what it takes, and the bags come out when they come out. None of that is knowable in advance, so the arrival is built around the flight rather than around a clock.
Airline, flight number and terminal at the time of booking. From then on dispatch follows the aircraft, so a two-hour delay is our problem to solve rather than yours to telephone about.
The chauffeur's name, the vehicle, the plate and a direct number, sent ahead of departure so that you are not searching for them on landing with one bar of signal.
Thirty minutes of waiting are complimentary from actual landing. Anything beyond that allowance is charged as stated on your confirmation, and dispatch tells you before it begins.
The arrivals kerb outside your terminal, or inside the hall with a name board. Both are standard; they simply need different timings from the same flight, which is why we ask when you book.
The chauffeur loads the boot, confirms the address on the booking, and drives. No second passenger, no diversion to collect somebody else, no meter running while the traffic decides.
Send the flight number rather than the landing time. The number lets dispatch watch the aircraft; the time only tells us what the airline hoped for when the ticket was sold.
02 — Kerb or name board
Neither option costs more than the other. What separates them is how much of the terminal you want to cross alone, and whether anyone is waiting on the other end of a telephone while you do it.
The default, and the quicker of the two when you are travelling light and know the airport. You clear the hall, text or ring the chauffeur, and the car is at the kerb outside your terminal within a couple of minutes.
It suits domestic arrivals, hand baggage only, and anybody who would rather keep moving than stand still. It is the option most business arrivals choose.
The chauffeur parks, walks in and stands in the arrivals hall with your name, then takes the trolley and walks you out. Ask for it when you book so the timing allows for the walk and the car park.
It is worth it for long-haul landings, for a first visit to Los Angeles, for children and cases together, and for anyone travelling with a relative who should not be left to find a kerb alone.
Terminal-by-terminal detail, including the international hall, sits on the LAX transfers page. Flying out again later in the week? The departure direction is written up at Beverly Hills to LAX.
03 — North-east, with the luggage in
Leaving the airport, the chauffeur has the same three options a departure has, taken backwards: the 405 north, La Cienega north from Century Boulevard, or Sepulveda if the freeway has stopped moving. He picks having looked at the roads while you were still in the hall, which is a better moment to decide than the night before. Reckon on thirty-five to seventy minutes and let the hour of the day tell you which end of that to expect; the traffic is the variable and we will not pretend otherwise.
The last two minutes matter more than people expect. A hotel on Wilshire or Rodeo means a forecourt, a doorman and a bell trolley, so the car pulls in, the bags come out and you are inside without touching them. A private address is different: at eleven at night a gate code, a keypad or a call box is the difference between arriving and idling in a dark street, so it belongs on the booking rather than in a text message from the driveway.
If the address is a house with a long drive, say whether to stop at the gate or come up to the door. If somebody is waiting up for you, the chauffeur can ring ahead as he turns off Santa Monica Boulevard. These are small courtesies, but they are the reason a private arrival feels different from a queue at a rank.
04 — The fare and the waiting
Arrivals are where hidden charges usually appear, so this is the part we put in writing first. The figure is per car and per journey. The wait allowance is thirty minutes from actual landing. Anything else is quoted before it is added, never after the event.
Gratuity is left to you and is never added quietly. If you would rather it were included on the confirmation, say so and it will be shown as a line you can read.
05 — Pick by luggage, not by headcount
Six classes and ninety-nine vehicles sit behind this route, and the class quoted is the class that arrives. Count the checked cases before you choose — four adults returning from two weeks away are not the same booking as four adults with cabin bags.
The Mercedes-Benz S-Class carries three passengers and two large cases, and it is the class the from-price is built on. One or two people with hand baggage need nothing more.
The BMW X5 takes four. The Cadillac Escalade ESV and the GMC Yukon Denali take six, and the Chevrolet Suburban seven. This is the honest answer for a family arriving with checked luggage.
The Mercedes Sprinter seats fourteen with luggage, which makes it the sensible single vehicle when a whole party lands together rather than splitting across three cars.
Photographs and specifications are on the fleet page, and the standing arrangement behind all of it is chauffeur service. Continuing further out? See LAX to Orange County or LAX to San Diego.
06 — Arrivals questions
Wherever you asked for. The default at LAX is the arrivals kerb outside your terminal, and you get the chauffeur's name, the vehicle and a direct number before you board. If you would rather be met inside, the chauffeur stands in the arrivals hall with a name board and walks you out to the car. Say which you want when you book, because the two need different timings from the same flight.
Thirty minutes are complimentary and they start when the aircraft actually lands, not at the time printed on your ticket. Past that, waiting is charged in the increments stated on your confirmation, and dispatch tells you before it starts rather than after. Because the flight is tracked, a long queue at passport control is usually visible to us before it becomes a problem for you.
No. A landing at eleven at night costs the same as one at eleven in the morning, and the figure on your confirmation is the figure charged. Dispatch is answered every hour of the day, so an overnight arrival is booked the same way as a lunchtime one.
No, and we would rather say so before you land than fit it in afterwards. Three passengers travelling light are a sedan. Four with real luggage are a BMW X5 or a full-size SUV, and six of you with cases are an Escalade ESV or a Yukon Denali. Tell us the case count with the headcount and the right class is quoted the first time.
The chauffeur is already watching the flight rather than the schedule, so an early landing moves the pickup earlier. That is the point of tracking it. If the aircraft is diverted or delayed by hours, one call to (323) 799-3190 keeps the booking sensible rather than leaving a car parked at a terminal you are not in.
07 — Reserve
LAX to Beverly Hills from $125, thirty complimentary minutes from wheels-down, and the figure confirmed in writing before the booking is accepted.
(323) 799-3190Answered at every hour, including overnight landings and public holidays.